Staff in mobile phone shops at Vodafone and O2 have become key to SIM crimes. Undercover filming caught O2 and Vodafone employees bypassing basic ID checks and giving replacement SIM cards to potential criminals. Once fraudsters gain control of a mobile number, they can intercept text messages from banks containing security codes.
A BBC Watchdog Live investigation found that millions of customers at top mobile carriers are at risk of criminals accessing their bank accounts. Undercover filming caught staff of both Vodafone and O2 giving replacement SIM cards to potential criminals without doing proper ID checks enabling them to commit SIM swap fraud.
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